Privacy Policy

Last updated: 1 March 2026

Gasing Veterinary Hospital (“Trusty Tails”, “we”, “us”) is committed to protecting the privacy of our clients and their pets. This policy explains how we collect, use, and safeguard your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

We collect information you provide when you register an account, book appointments, or communicate with us. This includes your name, contact details (phone number, email, address), and your pet’s medical records, vaccination history, and treatment notes.

2. How We Use Your Information

Your information is used to provide veterinary care, manage appointments, send appointment reminders and follow-up care instructions, process payments, and improve our services. We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Medical Records

Your pet’s medical records are kept confidential and are only shared with referring veterinary specialists or emergency clinics when necessary for your pet’s care, and with your consent.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our digital systems use encryption and secure authentication.

5. Your Rights

Under the PDPA, you have the right to access, correct, and withdraw consent for the processing of your personal data. To exercise these rights, contact us at +60 3-7782 3553 or visit us at 53 & 55, Jalan 5/58, Gasing Indah, 46000 Petaling Jaya, Selangor.

6. Cookies & Analytics

Our website uses essential cookies to ensure functionality. We also use analytics services — including Google Analytics 4, Vercel Analytics, Meta Pixel, and TikTok Pixel — to understand how visitors use our site and to measure the effectiveness of our outreach. These tools may place cookies on your device to collect anonymised usage data such as pages visited, time spent, and referral sources. We do not use this data to personally identify you, and we do not sell your data to third parties. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact

For questions about this privacy policy, contact us at +60 3-7782 3553 or visit us at 53 & 55, Jalan 5/58, Gasing Indah, 46000 Petaling Jaya, Selangor.